We can imagine how frustrating this must be. Reach out to our customer service centre immediately. We'll help keep your money safe till you get a new smartphone.

Please share the information needed to establish your identity.
We'll block your Fi account and Debit Card to prevent fraudulent activity.

Once you get a new device:

Try acquiring a duplicate SIM from your teleservice provider.
Install the Fi app on your device.

Now, log in using your previously registered email ID. We'll verify your identity and automatically link your new device to your fi account. You can access your account after this.

The Fi app keeps crashing

Fi partners with the best to secure your money

ISO 27001:2013

Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.

Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.

Fi itself is not a bank and doesn’t hold or claim to have a banking license.

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Fi is a money management platform that re-imagines the banking experience in India. The Federal Bank Account offered through our App, is a digital bank account that gives you the fastest way to open a bank account online.

You can do everything from the Fi App, including p2p payments, fund transfers, bill payments, and more, with features to automate every action. You also get a Debit Card, spends insights and tools to grow your investment and earn rewards.

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